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Questions about our products, Coffee Silverskin, ingredients, your order, or finding the right skincare for you?

TEPI Naturals customer care is personal, thoughtful, and human. Thank you for trusting our family with your skincare journey.

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Cruelty-Free

Cruelty-Free

Family-Owned

Family-Owned

Plant-Based

Plant-Based

Small Batch

Small Batch

FAQ

We’re a small family business, so we personally read and reply to every inquiry. You can expect a response from us within 1–2 business days (often sooner). If it’s urgent, feel free to note that in your message!

Yes! We welcome wholesale, retailer, and bulk inquiries. Please include your business name, website (if any), and approximate order volume in your message. We’ll get back to you promptly with pricing, terms, and samples information.

We ship from Southern California to all addresses in the United States. Most orders ship within 1–2 business days. You’ll receive tracking information once your order leaves our kitchen. International shipping is not currently available, but we’re working on it.

[SHIPPING POLICY]

We love collaborating on custom ideas! Reach out with details about what you’re looking for (custom scents, larger sizes, gift sets, ingredient adjustments, etc.). Brent, our formulator, will personally review every request and let you know what’s possible.

Absolutely! We’re happy to help. Send us your questions about Coffee Silverskin, sensitive skin, product pairings, or anything else. Our family team (including Jody in customer care) is here to provide thoughtful, honest guidance.

We offer a 100% satisfaction guarantee. If you’re not absolutely thrilled with your Tepi Naturals® order, you can return it within 30 days of delivery for a full refund.

We can only process returns for purchases made directly through TepiNaturals.com. For items bought from retailers or third-party sellers, please contact the original place of purchase.

For full details, including electronic gift card returns and exceptions, please see our [Returns & Refund Policy].

We’re always happy to help — just reach out!